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Zoolz lifetime plan8/14/2023 ![]() Although, I was able to download the files of my wife, the remaining 67.59GB of personal files were gone, specifically, the Vault Storage. Unfortunately, when I upgraded to their Discounted Business Plan, all my vault files were gone. zip files, it was just a simple click and wait for a few seconds and then the normal window for saving it in a location will be appearing, and then clicking the save button, to save it.ĭuring the downloading of the files, I was able to figure out that I was able to save a zipped file of most of the photos of my wife which was what I remembered doing when I was backing up the files from Google Photos because we were already running out of space that time. The quality of the pictures were lessened but it is more than enough to treasure such wonderful and historic family moments. Although, the file size was lower than the original size, at least, I was able to save memorable moments of our family. So, with the Vault Storage files, what I did was performed the old method of viewing the photos, since these are important photos of our growing family, by right clicking on its preview and then saving it. The only difference between the two, that I saw, is that the former has a Remote Restore option while the latter does not have. And then, the Vault Storage, where it was said to be retrieved easily. Until now, I have not retrieve most of the files there. Good thing for me, I was fortunate to figure out on how to save most of the files especially in the Vault because they have two systems in their 1TB of storage plan, one is for the Cold Storage which will take forever to retrieve. They were just waiting for them to upgrade to their Business Plan. I mean, like myself, I really got stressed with the way they handled their so-called business issue brought about by the effects of the COVID-19 but they should have at least help or assist their Home Plan Users. You are left to figure out ways on how to back up or retrieve your personal files in their servers. They will never answer to any of your queries, support tickets, both and techies or wannabes or agents or people. ![]() So, without giving too much consideration to their subscribers, they abruptly informed those Home Users to either retrieve all their files or opt for a discounted Basic Business Plan for 1 year and then will be paying a yearly fee after the discounted promo. The email was sent on 30 September 2020, maybe, because I read it in the wee hours of 1 October 2020. They were discontinuing the Home Users Plan including the Lifetime user such as myself and only giving 14 days to retrieve the backup files. I received an email from Zoolz that gave me so much stress and frustration. Screenshot from my HP Laptop, missing Vault Storage after upgrading to Business Plan
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